1. (Q) How long until my order will be delivered?
(A) Please allow 5-7 weeks. All dresses are handmade upon ordering.
2. (Q) I am un-happy with the dress, may I return it?
(A) Yes, you may return it within 72 hours with an acknowledged email. After 72 hours, all sales are final.
Custom size/modification dresses, we do not offer a refund. No exceptions.
3. (Q) Do you offer alteration or preserving services?
(A) Not at this time. Maybe later in the future.
4. (Q) I have ordered my dress, can I exchange it for another dress?
(A) Yes, you may swap it for another dress. Please email us within a week, so that we may stop production to get started with the new dress order. (Shipping time may vary)
5. (Q) How far in advance should I order to receive my dress on time?
(A) Please allow 3 months. This will allow ample time for sewing and delivery. Please try not to order 3 months before wedding date. We will defitnetly try our best to deliver your dress sooner.
6. (Q) What size is the Custom size tab?
(A) Allows you to order beyond our standard size chart over size18. Please contact us with size and measurements if it exceeds our sizing chart. We will need Bust, Hips, and waist size. Please note; will require extra cost. (Ex. Size 20 with bust, hips, and waist measurements.) No refunds on bigger sizes. Please don't be confused by custom and alteration. Custom size will be a little bigger. You still will need to have the dress altered to fit perfectly. All brides are not shaped the same.
7. (Q) How do I measure myself?
Bust- Measure your bust without wearing a bra if possible. Otherwise wearing an unpadded bra. Your custom made dress will have a built in bra cups. Place the tape and measure across the fullest part of your bust.
Waist- Find your natural waist, this is usually the smallest part of waist and approximately 2.5 cm (1inch) above your belly button. Keep the tape slightly loose to give some room to account for any weight fluctuations or weight discrepancies.
Hips- Find and measure the widest part of your hip approximately 18cm (7 inches) below your natural waist. Ensures the measuring tape runs across both hip bones.
Note: We can make modifying changes on any dress.
Example- The dress I love has sleeves, we can definitely make that dress without them if you like.
PLEASE contact us for any changes!